Resident Services Coordinator

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Department: Leasing/Sales & Marketing

Office: River Reach

Location: Naples, FL

Job Description

Aspen Square Management is one of the nation's largest privately held real estate investment and property management firms in the US with a 60 year track record of success in the multi-family housing industry. Throughout our history, there has been change at every juncture, but one thing has remained constant: the success of our company can be directly linked to the efforts of our loyal and dedicated employees.

Aspen Square Management is now accepting applications for an Resident Services Coordinator to join the office team at River Reach Apartment Homes in Naples, FL. This is a full-time position, which offers a competitive salary and excellent benefits, including health, dental, vision, flexible spending, and 401k with company match.

Essential Department Functions: The Resident Services Coordinator is responsible for creating a friendly and functional environment for everyone who lives at the community. In this roll you will overseeing scheduling, special projects, and be the first friendly face residents interact with for maintenance concerns. As the Resident Services Coordinator, you will be supporting all facets of the on-site maintenance and office teams being a liaison between our maintenance teams and residents.

Duties and Responsibilities: The primary duties and responsibilities of this position include, but are not limited to the following as additional duties may be assigned:

  • Responding to resident needs & coordinating service requests that involves, tracking and proactively following up on service request concerns.
  • Interact with residents in a professional and courteous manner.
  • Interact with Service Team & Vendors in same courteous and professional manner.
  • Provide administrative and clerical support to the leasing and maintenance departments including but not limited to, Microsoft Office functions, scanning, copying, & filing, complying with proper notices for maintenance functions
  • Facilitate database entry, organization, and other administrative tasks as needed

Qualifications & Experience:

  • Experience in administrative field
  • Bilingual English/Spanish is a bonus
  • Outstanding customer service skills
  • Outstanding written and verbal communication skills
  • High level of aptitude in Microsoft Office Suite
  • Excellent organizational and time management skills with the ability to re-prioritize, as needed, in a fast-paced environment
  • Research and analytical skills
  • Self-motivated, detail-oriented, with a commitment to teamwork

To Apply: Complete online application.

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