Director of IT
Director, IT Infrastructure & Support manages and administers all systems and infrastructure as they relate to networking, telecommunications, and security. It includes both public cloud based and local data center infrastructure.
Directs desktop implementation and has broad oversight over desktop support
Supervises the IT Help Desk support & infrastructure team and works collaboratively across other departments and staff to support and enhance business operations and procedures. The successful candidate should be attentive to end-user needs and will be a change agent throughout the organization as we continually improve our IT infrastructure.
Responsibilities of this position include, but are not limited to:
Infrastructure Administration -
Responsible for support and delivery of technology infrastructure services, including but not limited to WAN, LAN, and WLAN, internet protocol telephony, telecommunications, servers, network, including firewalls, and data centers.
Ensure system reliability, security control, protection of IT assets.
Developing and documenting best practices, standards, “as built” diagrams, network segmentation and configuration, and security operations.
Assist in developing the long-term IT infrastructure strategy and plans.
Maintain network security and resolve network security issues when discovered.
Administer Active Directory design, user creation and group policies.
Desktop Support and Implementation -
Develops implementation plans and procedures for desktop procurement and support.
Responsible for ensuring Help Desk staff deliver a high-level of customer support and provide end-user support for escalated tickets.
Manage and mentor Help Desk Staff.
Assist in development of on-going training opportunities (both in-person and how-to guides) for IT Infrastructure.
Develop a comprehensive plans and best practices for organizational operations as related to data processing and storage, file management, IT standards, and infrastructure usage.
Communicate regularly, effectively, and as appropriate to executives and management, peers, operations personnel, and IT reports.
Assist in creating and administering IT Department Budget.
Commensurate with experience