Director of IT

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Department: Information Technology

Office: Home Office

Location: West Springfield, MA

Job Description

Director of IT

Director, IT Infrastructure & Support manages and administers all systems and infrastructure as they relate to networking, telecommunications, and security. It includes both public cloud based and local data center infrastructure.

Directs desktop implementation and has broad oversight over desktop support

Supervises the IT Help Desk support & infrastructure team and works collaboratively across other departments and staff to support and enhance business operations and procedures. The successful candidate should be attentive to end-user needs and will be a change agent throughout the organization as we continually improve our IT infrastructure.

Responsibilities of this position include, but are not limited to:

Infrastructure Administration -

Responsible for support and delivery of technology infrastructure services, including but not limited to WAN, LAN, and WLAN, internet protocol telephony, telecommunications, servers, network, including firewalls, and data centers.

Ensure system reliability, security control, protection of IT assets.

Developing and documenting best practices, standards, “as built” diagrams, network segmentation and configuration, and security operations.

Assist in developing the long-term IT infrastructure strategy and plans.

  Maintain network security and resolve network security issues when discovered.

Administer Active Directory design, user creation and group policies.

Desktop Support and Implementation -

Develops implementation plans and procedures for desktop procurement and support.

Responsible for ensuring Help Desk staff deliver a high-level of customer support and provide end-user support for escalated tickets.

Manage and mentor Help Desk Staff.

Assist in development of on-going training opportunities (both in-person and how-to guides) for IT Infrastructure.


Develop a comprehensive plans and best practices for organizational operations as related to data processing and storage, file management, IT standards, and infrastructure usage.

Communicate regularly, effectively, and as appropriate to executives and management, peers, operations personnel, and IT reports.

Assist in creating and administering IT Department Budget.



  • VMware vSphere
  • Microsoft Powershell
  • Microsoft Office365
  • Virtual Server Backup and Replication
  • Windows Server and domain administration
  • Active Directory
  • Domain Group Policy Management
  • DNS and DHCP configuration
  • McAfee EPO, Virus Scan, and Web Gateway
  • Microsoft SQL Server database optimization and backup
  • Cisco managed switch and router configuration and network security
  • Cisco UCS and Voice over IP telecommunications
  • WAN and LAN infrastructure understanding and documentation
  • Azure and AWS


  • Bachelor’s Degree from an accredited college or university in computer science or information technology is preferred.


  • 10+ years of directly-related experience
  • Software and hardware certifications a plus
  • IT Service Management framework and experience


Commensurate with experience

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